Knowledge Base
Helpful guides and answers from the ROCKIES support team.
Featured Articles
Getting Started
How to submit your first campaign brief
Learn the exact steps to create a clear brief so influencers can apply faster and deliver the right content.
5 min read
Billing
Billing cycle and invoice download guide
Understand when invoices are generated, what each line item means, and where to export PDF invoices.
4 min read
Content
Content submission and revision workflow
See how drafts, revisions, and final approval are handled between brand and influencer teams.
4 min read
All Articles
How to submit your first campaign brief
Learn the exact steps to create a clear brief so influencers can apply faster and deliver the right content.
Billing cycle and invoice download guide
Understand when invoices are generated, what each line item means, and where to export PDF invoices.
How influencer approval works
A practical overview of reviewing applicants, shortlisting influencers, and sending final approvals.
Resetting your account password securely
Step-by-step password reset instructions and recommended security practices for team accounts.
Troubleshooting payment failures
Common reasons payments fail and how to resolve card, wallet, and authorization issues quickly.
Content submission and revision workflow
See how drafts, revisions, and final approval are handled between brand and influencer teams.
How to manage team access and permissions
Assign the right role for each teammate so campaign, billing, and moderation access stays controlled.
Understanding campaign performance metrics
Interpret reach, engagement, CTR, and conversion indicators to improve your next collaboration.